Ace Limousine Terms & Conditions

Deposits & Payments

All deposits made to Ace Limousine & Airport Service are non-refundable and non-transferable.

Payment Terms for Short-Notice Bookings

Reservations made within one (1) week of the scheduled service date may require payment in full via Venmo. A valid credit card must also be kept on file to secure the booking.

Chauffeur Contact

If you cannot locate your chauffeur, please call 888-477-2113 (toll-free/WhatsApp) or 610-494-6545 (call/text). Passengers will receive an automatic text with chauffeur details one hour prior to service and upon arrival.

Airport Arrivals

For domestic flights, the chauffeur will meet you at the bottom of the escalator near baggage claim. For international flights the chauffeur will meet you in the international hall after you pass through customs. You should receive a text with the chauffeur’s name and number upon arrival. Please reach out to chauffeur directly to connect.

Airport Procedures

We offer a 30-minute grace period for domestic flight arrivals, 45 minutes for international flight arrivals, and 15 minutes for FBO and private aviation. For commercial flight arrivals the grace period begins when the plane lands on the ground. If your chauffeur waits longer than the provided grace period wait time charges will apply.

Airport Service Cancellation Policy

Sedans, SUVs, and Vans require cancellation 2 hours prior to the scheduled service for the local Philadelphia area for no penalty. If cancellations are not made within the allotted time, it will be considered a late and billable cancellation and the reservation will be charged in full. Sprinters, Limousines, and Buses have a 14 day cancellation policy. Vans, Sprinters, Limousines and Buses require a 30% deposit at the time of booking for airport travel.

Wait Time Charges & Stops

After the 15 minutes grace period is over, the client will be charged wait time in 15-minute increments according to the vehicle size. Additional stops for flat rate service en route to the final destination are $21 for sedans, $28 for SUVs, and $35 for Vans. Additional stops in other vehicles and all stops that are not en-route to the final destination will be billed in by accounting accordingly.

Off-Hour Surcharge

Reservations scheduled during early morning or late-night hours may be subject to an additional surcharge. We reserve the right to apply this surcharge at our discretion based on the time of service and vehicle availability.

Wedding Procedures & Cancellation Policy

For wedding reservations, we require a 30% non-refundable, non transferable deposit with the final payment due 1 week prior to service by check or bank transfer/Venmo. Downgrades are not allowed once a deposit is received. A final payment reminder will be sent via email 14 days prior to service with the instructions to make the payment. 72 hours prior to service, we will reach out to you directly via phone/email to reconfirm the wedding details. Payment is due in full for all cancellations within 30 days of the trip date.

Hourly or Point to Point Reservations—Sedan & SUV—Cancellation Policy

For any hourly reservation or point to point transfer in a Sedan or SUV, we do not require a deposit unless it is a peak date*. Sedans and SUVs require cancellation 6 hours prior to the scheduled service for the local Philadelphia area for no penalty. Pick-ups starting outside of the local Philadelphia area that extend beyond a 60 mile radius require cancellation 8 hours in advance for no penalty. If cancellations are not made within the allotted time, it will be considered a late and billable cancellation and the reservation will be charged in full.

Hourly or Point-to-Point Reservation—Van, Sprinter, Limousine or Bus—Cancellation Policy

For any hourly or point to point reservation in a Van, Sprinter, Limousine, or Bus we require a 30% non-refundable deposit with the final payment due in full 72 hours prior to service. Downgrades are not allowed once a deposit is received. Any cancellation within 14 days will be considered a billable cancellation with payment due in full and the deposit is non-transferable to a new date.

Incidental Hold

For any hourly reservation, wedding or charter, we reserve the right to authorize a hold of $250-$500 on a credit/debt card to cover any damages, excessive cleaning, bodily fluids, or overtime incurred during the trip. The hold will be removed after the vehicle is returned with no damage or overtime.

No Show Policy

In the event that the passenger does not show up at the designated pickup location the ride will be considered a “No Show” and the reservation will be charged in full.

No Smoking Policy

Smoking is not permitted at any time in any vehicle. If there is an odor of smoking or smoking inside any vehicle there will be a $1,000 charge and the service will be terminated immediately with no refund.

Sanitation Policy

The sanitation fee for bodily fluids or excessive cleaning in our buses is $1,000 minimum and can vary for each incident and a $250-$750 sanitation fee for bodily fluids or excessive cleaning in any other vehicle.

Damage Policy

The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.

Bluetooth/Radio

Our limousine-style vehicles, including the Stretch Limousine, Sprinter Limousine and Party Bus, all have Bluetooth capabilities. However, for guaranteed quality sound output, we highly recommend bringing a USB cord for direct connection. Should the amplifier become overloaded due to audio being played too loud, it will result in the radio turning off automatically. For Sedans, SUVs, Vans, Shuttle Buses, and Coach Buses a USB cord is required to play audio in the rear.

Child Safety Seats

We provide booster, toddler seats, and infant seats. Due to liability restraints, NO driver will be allowed to secure the seat into the vehicle. Parents/guardians must secure the seat into the vehicle at the pick-up location. All child safety seats meet all national safety guidelines and requirements. The fee for these seats are $25.00 per seat.

Service Animals

In accordance with the Americans with Disabilities Act (ADA), we proudly welcome all service animals, specifically dogs, that are individually trained to perform tasks or provide assistance to individuals with disabilities. All other non-service animals must be approved at the time of booking.

TVs/Voice-Audio

To use any TV or Microphone, in any vehicle, we require a 72-hour notice. The TVs are only equipped to play DVD’s. You cannot play music while playing a DVD. Unfortunately, you’re unable to play karaoke, screenshare, or gaming systems using the TVs.

Overtime

We strongly advise scheduling the required time ahead as overtime isn’t guaranteed. Any overtime that does occur is measured and billed in 15-minute intervals.

Mechanical Breakdown

The company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.

Downgrade

Any downgrade to a smaller or different vehicle type is considered a cancellation and the deposit is non-transferable or refundable.

SMS Notifications

By receiving this contract, you are agreeing to opt-in to receiving text notifications from our system for driver updates, billing and administration purposes. Text STOP, to cancel. Your number will not be shared with any third parties.

1—SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2—Types of SMS Communications

If you have consented to receive text messages from Ace Limousine and Airport Service, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

3—Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your Booking.

4—Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5—Opt-In Method

You may opt-in to receive SMS messages from Ace Limousine and Airport Service in the following ways:

• Verbally, during a conversation
• By submitting an online form

6—Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7—Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.acelimosvce.com/contact-card/

8—Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” to 610-494-6545 or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary